Any student with a complaint who feels they have been treated unfairly will have the right to be heard fairly and promptly. The college recognizes that disputes may sometimes arise and requires the parties involved to resolve the conflict informally whenever possible. If resolution cannot be reached, a formal complaint process will be provided in order to assure impartial and equitable resolution of those conflicts. This complaint process may not be invoked for matters that have independent appeal processes established. Examples of these include but are not limited to Academic Appeals, Course Policies, Campus Life Standards, FERPA, Financial Aid, Grades, Title IX, Discrimination, and Harassment.
Matters that are not grievable include the following:
- Federal and State laws
- Administrative Procedures Act (ORS Chapter 183)
- Employment and personnel decisions
- Policies of the Board of Trustees
- Rules and procedures adopted by the State Board of Higher Education (Oregon Higher Education Coordinating Commission)
Program Integrity Rule
The U.S. Department of Education issued regulations to improve the integrity of programs authorized under Title IV of the Higher Education Act (HEA), as amended (the “Program Integrity Rule”). The Program Integrity Rule requires, among other things, that a university authorized to offer postsecondary education in one or more states ensure access to a complaint process that will permit student consumers to address the following:
Warner Pacific University, as an institution authorized to provide postsecondary education in the States of Oregon and Washington, is committed to full compliance with the Program Integrity Rule, and provides the following confirmation to all current and prospective students:
- Alleged violations of state consumer protection laws that include but are not limited to fraud and false advertising
- Alleged violations of state laws or rules relating to the licensure of postsecondary institutions
- Complaints relating to the quality of education or other State or accreditation requirements.
Federal Student Aid Ombudsman Group
If you’re in a dispute about your federal student aid, contact the Federal Student Aid Ombudsman Group as a last resort: https://studentaid.ed.gov/sa/repay–loans/disputes/prepare The Ombudsman Group is dedicated to helping resolve disputes related to the federal student aid programs, including Direct Loans, Federal Family Education Loan (FFEL) Program loans, Perkins Loans, and grant programs.
Warner Pacific University is committed to resolving all student concerns in a timely and effective manner. To that end, resources at Warner Pacific University are available to current and prospective students for the resolving of complaints. Resources include those listed in the student appeals and grievance policies, available here.
How to File a Grievance:
When a student has a grievance with another member of the community he/she may file a report in the Office of Student Affairs (503.517.1088). Click here for more details.
Students are encouraged to work through internal university processes for resolution of complaints. If a student believes that the university’s procedures have not adequately addressed concerns identified under the Program Integrity Rule, the following links and contact information is provided:
Oregon State Students
Higher Education Coordinating Commission
775 Court Street NE
Salem, OR 97301 503-378-5690
Washington State Students
Washington State residents seeking information and resources about student loan repayment or seeking to submit a complaint relating to your student loans or student loan servicer, please visit www.wsac.wa.gov/loan-advocacy or contact the Student Loan Advocate at firstname.lastname@example.org.
Educational Quality and Accreditation
Northwest Commission on Colleges and Universities (NWCCU)
8060 165th Avenue NE, Suite 100
Redmond, WA 98052 425-558-4224
Consumer Protection, including Fraud and False Advertising
Oregon Department of Justice
1162 Court Street NE
Salem, OR 97301
877-877-9392 (Consumer Hotline) http://www.doj.state.or.us/consumer/pages/hotline.aspx
Federal Student Aid Ombudsman Group
If you’re in a dispute about your federal student aid, contact the Federal Student Aid Ombudsman Group as a last resort: https://studentaid.ed.gov/sa/repay-loans/disputes/prepare
The Ombudsman Group is dedicated to helping resolve disputes related to the federal student aid programs, including Direct Loans, Federal Family Education Loan (FFEL) Program loans, Perkins Loans, and grant programs.
Warner Pacific has been accredited by the Northwest Commission on Colleges and Universities since 1961. Complaints about educational quality not satisfied by internal processes may be directed to the NWCCU. Consumer protection and other civil complaints can be filed with the Oregon Department of Justice Consumer Complaints.
Oregon House Bill 4019 (2014)
HB 4019 directs post-secondary institutions in Oregon to provide a link to information about the affordability and value of their institution.
- Traditional Undergraduate Program College Scorecard
- Professional and Graduate Studies College Scorecard
The student is assumed to be attending all classes for which he/she is registered. A student is responsible for course assignments regardless of the reason for the absence.
All full and part-time students who have applied for admission to the university and are working on a degree program are assigned class status:
- Freshman, those students who have fewer than 30-semester credits
- Sophomore, those with 30 to 59 credits
- Junior, those with 60 to 89 credits, and 120 cumulative grade points
- Senior, those with 90 or more credits and 180 cumulative grade points
- Post-Baccalaureate, those who have earned a baccalaureate degree, and are pursuing a second degree, advanced licensure or certification
- Graduate, those who have earned a baccalaureate degree, and have been accepted into one of the graduate programs
AUDITING A COURSE
The purpose of an audit is to allow the student an opportunity to experience a particular discipline in an effort to make future degree/program decisions. Audited courses do not satisfy prerequisites for other courses. Only earned credits may count toward degree/program requirements or prerequisite fulfillment. A student may register for any course without credit by declaring that intention at the time of registration. A student may change a credit class to an audit no later than the last day to add classes. Admittance is contingent upon available space in the class. Audits may change to regular registration by paying
the regular tuition, using the standard registration change procedures and meeting the deadline of the last day to add classes.
Students electing to audit a Warner Pacific course must attend/participate (in) 75% of the classes for the audit to appear on the transcript; if the required attendance/participation level is not reached, the audit will be removed from the transcript, but no fees will be refunded.
Grading and Grade Points
Faculty measures the quality of academic work through letter grades, which equate to numerical point values, creating a “grade point average.” Letter grades may be adjusted by use of the plus (+) and minus (-) modifiers. Beyond completion of reading, writing, performance or lab assignments and class participation, the following statements broadly suggest the meaning of the letter grades. Instructors may contextualize these statements according to the particularities of their courses.
Letter grade definitions:
A = superior performance (4 grade points). The student’s work exceeds the course learning outcomes by formulating new knowledge or unique evaluations of existing knowledge, upholding the highest standards of scholarship, exhibiting unusual creativity, and/or including profound application to personal experience.
B = very good performance (3 grade points). The student’s work meets all of the course learning outcomes by exhibiting a thorough understanding of the subject matter, employing competent scholarship, contributing well-reasoned conclusions and syntheses on course subjects, and/or reflecting on implications for personal perspectives.
C = satisfactory performance (2 grade points). The student’s work meets most of the course learning outcomes by representing an acceptable understanding of the subject matter with relatively few errors in reasoning, demonstrating adequate awareness of scholarly expectations, and/or applying the subject of the course to personal experience.
D = inferior performance (1 grade point). The student’s work does not meet several of the course learning outcomes by revealing significant gaps in understanding of the subject matter, lack of consistent use of scholarly conventions, and/or little personal application.
F = unacceptable performance (0 grade points). The student’s work fails to meet the course learning outcomes by demonstrating an insufficient understanding of the subject matter, poor use of scholarly conventions, and/or inability to connect the subject matter to personal experience.
P/NP = Pass/No Pass
I = Incomplete
IP = In Progress
R = Registrar received no grade
W = Withdraw
X = No Basis for Grade
AU = Audit
Plus or minus grades may be specified on the transcript but will not affect the calculation of the grade point average.
An Incomplete (“I”) may be given only when the student has: 1) satisfactorily completed all course assignments through the date of request earning at least a 2.0 GPA in the assigned work for the course, and 2) if completion of other requirements is not possible because of factors beyond the control of the student. The “I” may be granted only after a completed and approved Request for Incomplete form has been filed in the Records Office. Incompletes must be filed before finals begin. An Incomplete taken in the fall semester must be completed by the end of the following spring semester; an Incomplete taken in the spring or summer semester must be completed by the end of the following fall semester. If the incomplete work is not completed within the stated time frame, the Registrar will automatically change the “I” to an “F.”
In Progress Grades
In Progress (“IP”) is offered only for research or thesis courses, internships, study trips, Independent Study, and summer semester courses. In order to issue an “IP” grade, the Registrar must receive a contract for completing the work signed by the student and the instructor. An In Progress taken in the fall semester must be completed by the end of the following spring semester; an In Progress taken in the spring or summer semester must be completed by the end of the following fall semester. If the in-progress work is not completed within the stated time frame, the Registrar will automatically change the “IP” to an “F.” An extension may not exceed the stated period without the approval of the Academic Policies Committee.
Pass/No Pass Policy
Courses at Warner Pacific University may be taken for a Pass/No Pass (P/NP) under the following stipulations:
• To earn a “P” the student must complete the requirements of the course with at least the equivalent of a “C” letter grade.
• No more than a total of 12 credits, and no more than six credits in any one term (except internships and student teaching) may be taken P/NP to apply toward graduation.
• Courses in the student’s major or minor may not be P/NP.
• Other courses which may not be taken for a P/NP include CLS 101, EN 101, EN 200 and BI 151. (Any exceptions to this list must be approved by the department offering the course.)
• Students choosing to exercise the P/NP option in a course must process a P/NP form. This form must be completed and on file in the Records Office by the Friday of the tenth week of classes. (This form is available in the Records Office.)
• Once the P/NP option has been elected, it is not possible to request a letter grade at a later date.
• Any exceptions to the above policy must be approved by the Academic Policies Committee.
Once recorded, a grade of “A” through “F” can be changed only in the case of clerical or computational error. It is the student’s responsibility to bring to the attention of the instructor any error in grades received within one semester following the issued grade. The instructor will submit the grade change to the Registrar. The instructor who assigned the grade should be involved in any appeal procedure concerning grade changes.
As required by Title IX and 34 CFR §106.9, Warner Pacific University does not discriminate on the basis of sex in its educational programs and activities.